Frequently Asked Questions - Page 1
How many dismantlers are linked to 1st Choice?
1st Choice has built up a network of 100's of the UK 's TOP Car, Van & Motorcycle Recyclers and now have the largest network of recycled parts suppliers in the UK . Probably, more than all the other "Copycat" services combined.
What guarantees do they offer?
All offer a minimum of 30 days guarantee on all parts supplied. Many offer 60 days and some parts come with 90 days or even more.
How quickly can I expect to start to receive quotes?
Usually within 5 minutes from the time you first enter your request.
Am I obliged to purchase if I make a request?
No, absolutely not. You're under no obligation whatsoever. Once you make a request, our members phone or send you a quote for you to consider. You need not purchase any parts at all but we hope our members will provide you with the best possible quotes available so if you need quality used vehicle spares, 1st Choice members will be your No 1 choice.
Can I receive quotes by Text or Email?
Yes. In fact, even if our members call you, you will also receive written confirmation by Text or Email. Just enter your mobile or email address and contact numbers when making a request.
What happens if a part supplied is faulty?
Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either despatch a replacement or if they do not have one available, they will arrange for an immediate refund.
What do I do if a 1st Choice member refuses to replace a part or refund me?
In the unlikely event a member refuses to sort out a problem, our customer services department (08707 800674) want to hear from you. Once they have all the details of the problem, they will contact the member concerned and can usually arrange for a replacement part or refund on your behalf.
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